Experience: UG/Grad with minimum 0.6 months of B2B experience MANDATORY*

Position: Quality Analyst / Sr. Quality Analyst

Shifts: Should be comfortable with rotational shifts. Majorly Night shifts.

Location: 2nd Floor, B1 Cerebrum IT Park, Kalyani Nagar, Pune 411006

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Excellent Communication is mandatory, basic knowledge about Microsoft Excel

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Why should you join S2W Media?

We are the fastest growing media and events platform focused on Marketing Technology, Data and FinTech. A team of fiercely creative, passionate professionals driven to create the most inspiring content, conferences and experiences. We offer dynamic and energizing environment that will inspire, challenge, and excite you as you develop your career path.

Fastest Growing Company in the industry

Ample growth opportunities: 80% of lateral positions filled through IJPs

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Purpose:

‍ The role of the Market Research Team will be an extension to the current data practices process and will function independently with the job role & function defined for the role and job function.

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Executive’s Job duties and responsibilities:

• Good knowledge of advance MS-Excel.

• Proficiency in preparing reports using MS-excel formulas.

• Effective oral, written and interpersonal communication skills.

• Sound listening and analytical skills.

• Demonstrated ability to work in a team environment.

• Should be skilled in Call monitoring, Data management, Site management level & Quality monitoring.

• Basic IT know-how i.e. understanding application of Information Technology.

• Flexible to work in a 24X5 environment.

• Structured thought process.

• Self-driven.

• Participates in design of call monitoring formats and quality standards.

• Performs call monitoring and provides trend data to site management team.

• Uses quality monitoring data management system to compile and track performance at individual level.

• Participates in customer and client listening programs to identify customer needs and expectations.

• Provides actionable data to various internal support groups as needed.

• Coordinates and facilitates call calibration sessions for staff.

• Provides feedback to employees, leaders and managers.

• Prepares and analyses internal and external quality reports for management staff review.

• Ability to perform multiple tasks and adjust quickly in short time frames with limited direct supervision

• Provides feedback to the team leaders & managers.

• Maintenance of reports including Productivity, Quality and SLA

• Handling client deliveries and maintaining delivery details.

• Knowledge of Sales Navigator will be an added advantage

• In addition to this there could be an additional responsibility assigned as per requirements.

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Perks and Benefits:

5 days working: Mon - Fri

FIXED SATURDAY SUNDAY OFF!!

Medical Insurance

Grand Reward & Recognition program

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Contact Person:

Rahul Jha HR- 8830456421

Email: rahul.jha@s2wmedia.com

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