Voices of S2W: Spotlight On Our Services - Meet the Leaders Behind Our Success

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Welcome to the third edition of our Voices of S2W program! Over the past few weeks, we’ve had the privilege of sharing incredible stories and insights of our talented team members. Our goal is to highlight the exceptional individuals who drive our success and bring their unique perspectives to the forefront.

Today, we are excited to introduce Suryakant Varale, Associate Director of Operations, a key player on our team. His journey with S2W Media exemplifies dedication, growth, and strategic excellence.

Spotlight on Our Services: What We Do Best - Telemarketing and Strategic Operations Management

Suryakant Varale, well known as “Surya” shares –

From leading a team of 10 agents to building a team of over 50+ during the past four years, it has taken more than hard work and dedication. It's been a journey of perseverance and commitment.

We serve the industry with some of the most effective tactics: telemarketing and strategic operations management.

When it comes to managing the top and mid-funnel stages and ensuring client satisfaction, especially for enterprise clients and media agencies, my team steps in.

We start by understanding the product, and working closely with clients to identify their business requirements. From there, we develop a marketing strategy using our proven telemarketing tactics, all while coordinating with the sales team.

Our goal is to target the right audience, collaborate with leadership to ensure smooth production processes and add value to sales. This synergy helps make S2W Media one of the leading brands in the industry.

Benefits:

• We've successfully worked with major clients like Google, Paycor, and Fortinet. Client retention speaks volumes about the value we provide.
• By focusing on quality through our telemarketing strategies, we’ve managed to bring in more potential customers, ultimately benefiting our clients.
• Maintaining a strong track record in terms of numbers, turnaround time (TAT), and accuracy has opened doors to new partnerships, while also fostering client relationships. This approach is key to business growth.

Differentiation:

• Being in this role allows me to stay on top of current market trends and continuously adapt to industry standards.
• Understanding the market gives me the confidence to make positive and bold decisions. There have been situations where things didn’t go as planned. My experience has taught me how to pivot and find solutions.

Conclusion:

• Trust the process
• Think logically
• Always plan for expansion
• Focus on end-to-end resolutions
• Emphasize team spirit

Finally, "Believe." There were projects where we faced significant challenges, but the team’s unwavering faith allowed us to overcome and meet client requirements. Meeting high expectations in operations means there’s no room for "No"—we find a way to get things done!

With plans to enhance our telemarketing approaches and further optimize our processes, Suryakant is committed to fostering growth and success for both our clients and the team. The journey doesn’t end here—Suryakant is set to make an even greater impact in the coming years!

Stay tuned for more inspiring stories and insights from our talented team. 

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